Payment and Refund Policy

Ordering, payment, cancellations and refunds at zaflyra follow the rules below, which form part of our terms. The prices shown on zaflyra.com apply to every order; each order is confirmed in writing and paid by invoice, never on the website itself.

Quotations and confirmation of an order

The prices of our services are those published on this website on the day of your enquiry. To order, write to us at hello@zaflyra.com or call 0118 661 9326; we reply with a written confirmation of the service, its price and the date. The order becomes binding once you accept that confirmation, and the invoice follows.

Refunds and part-completed work

We return money through the method used for the original payment, normally within 14 days of agreeing the refund with you. If that method is no longer available, we ask for your bank details at hello@zaflyra.com and transfer the amount free of charge. Services provided in full are not refunded; for partly finished work we charge the completed part and return the rest.

Paying invoices

Unless otherwise agreed, payment is due within 14 days after invoicing, and the accepted methods are listed on each invoice, which we send to you by email. Where an advance payment or payment by instalments has been agreed, the amounts and the dates are set out in the quotation. If an invoice remains open, we send a written reminder.

Complaints and remedies

Complaints about the quality of a service should reach us at hello@zaflyra.com within 14 days of the work being finished, or by telephone on 0118 661 9326 before then. We reply within a few working days and agree with you how the matter will be put right, by reworking the service or by refunding part of the fee.

Cancellation on our side

If we have to cancel or postpone an appointment, for example because of illness, a delay on an earlier job or circumstances beyond our control, we let you know as soon as possible and offer the next available date. If no new date suits you, anything you have already paid for that service is refunded in full.

Cancelling or moving an appointment

Orders and appointments can be cancelled or moved free of charge up to 48 hours before the agreed date; a call to 0118 661 9326 or a short message to hello@zaflyra.com is enough. For cancellations at shorter notice, or if nobody is present at the agreed time, we may invoice work already carried out and costs we can no longer avoid, though we would rather agree a new date.

Cancelling a distance contract

Where the Consumer Contracts Regulations 2013 give you a right to cancel a contract agreed by telephone, by email or online, that right applies in addition to this policy. Written notice to hello@zaflyra.com within the statutory period is enough, and any work you expressly asked us to begin before withdrawing is then settled separately.